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Manage Calls with Access Digital’s Access Connect

Access Connect

Effectively manage your call centers with Access Digital’s Access Connect. Access Connect is a cloud-based omnichannel contact center and interactive voice response (IVR) solution developed using Amazon Connect and leveraging Amazon’s extensive development resources. Access Connect is an AI-powered IVR system that offers flexible integration.

Access Connect Gives You the Tools for Better Customer Communication

AI-Powered Interactive Voice Response

Access Connect uses AI-powered IVR to enhance customer interaction and create efficiency.

Support Center Management Tools

Access Connect provides tools for managing customer support centers efficiently and effectively.

Customizable Advanced Features

Access Connect includes case creation guides, voice ID, and easily configurable IVR systems.

Access Connect Offers Flexible Integration for Phone and Cloud

ACCESS CONNECT INTEGRATION

Phone Integration

Access Connect integrates with existing telephone providers through Amazon Connect or a managed solution with your telecom provider.

ACCESS CONNECT INTEGRATION

Cloud Integration

Access Connect offers complete cloud configuration, with the option to integrate with current on-premise services.

Make Access Connect Work for Your Financial Institution

Access Connect offers highly customizable features backed by Amazon’s 35,000 software engineers. You can use a wide range of products with minimal development and quality assurance effort. If you’re considering adding new features, let us know. We’ll work with you to develop custom features specific to your financial institution.

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INDUSTRY ADVICE

Create Outbound Campaigns with Access Connect

Let your customers know about new products, financial opportunities, important deadlines, or upcoming events with outbound campaigns that let you proactively communicate with your users.

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